This incident has been resolved, we sincerely apologize for the inconvenience - and we are looking on how we can prevent a similar event from affecting our customers in the future.
Any affected customers are eligible for compensation please contact support via ticket, or email at firstname.lastname@example.org
Dec 7, 02:54 GMT
All routes are back up and we are now monitoring to ensure network stability
Dec 7, 00:57 GMT
Various routes have now been restored customers is various locations (notably United Kingdom and France) will notice a significant performance increase back to that of standard level.
Dec 6, 23:21 GMT
Our upstream is continuing to restore routes, however performance degradation is still present - we'll keep you updated
Dec 6, 22:48 GMT
The issue has been identified, and is being worked upon by our upstream - we have an ETA of 45 minutes to which we expect all services to be resumed to full performance.
I can also confirm our website, and other core services are accessible however we again apologize for the less than admirable performance which is being caused by the current ongoing issue. We'll keep you posted.
Dec 6, 21:25 GMT
We have deployed a temporary fix to restore critical services to a functional state
Dec 6, 20:58 GMT
The scope of the affected servers has increased from our initial approximations, due to severely degraded network performance some users may experience packet loss or downtime across other EU based services.
Note, this does not affect our United Kingdom based servers.
Dec 6, 20:43 GMT
We are still working to resolve this and are currently in contact with our upstream provider.
Dec 6, 20:28 GMT
We are investigating a major outage in our EU locations which is affecting our our XOM CORE 1 hypervisor (which hosts various customer virtual servers and core services)
We apologize for any inconvenience and will work to keep you updated and resolve this issue promptly.
Dec 6, 20:04 GMT