All Systems Operational

About This Site

On this site you can find information regarding the status of XOMCLOUD services, including incidents, scheduled maintenances and availability.
If you discover any problems, you should inform the Network Operations Centre immediately by emailing noc@xomcloud.co.uk, calling +442034322875

XOM CORE 1 Operational
VPS CORE   ? Operational
CORE WEB 1   ? Operational
CORE WEB 2   ? Operational
CORE MYSQL 1   ? Operational
CORE MYSQL 2   ? Operational
CORE EMAIL 1   ? Operational
CORE EMAIL 2   ? Operational
CORE PBX 1   ? Operational
Game Servers Operational
Minecraft Server [ NODE 1 ] [ Location: France ]   ? Operational
Minecraft Server [ NODE 3 ] [ Location: Canada ]   ? Operational
Website Hosting Operational
Shared Cpanel Hosting [ EU 1 ]   ? Operational
Shared Cpanel Hosting [ US 1 ]   ? Operational
Core Name Servers Operational
NS1   ? Operational
NS2   ? Operational
NS1 External   ? Operational
NS2 External   ? Operational
NS3 External   ? Operational
NS4 External   ? Operational
NS5 External   ? Operational
DDoS Mitigation Operational
FILTER 1   ? Operational
FILTER 2   ? Operational
[AFS 1] Advanced Filtering System   ? Operational
[AFS 2] Advanced Filtering System   ? Operational
[EFS 1] Emergency Filtering System   ? Operational
Virtual Computer Network Operational
VC-CLOUD-01   ? Operational
VC-CLOUD-02   ? Operational
Instance 1   ? Operational
Instance 2   ? Operational
XOM CORE 2   ? Operational
XOM CORE 3   ? Operational
CORE BACKUP 1   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CLOUD-CORE-01 Response Time
Fetching
CLOUD-CORE-02 Response Time
Fetching
Past Incidents
Dec 11, 2017

No incidents reported today.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017
Resolved - This incident has been resolved, we sincerely apologize for the inconvenience - and we are looking on how we can prevent a similar event from affecting our customers in the future.

Any affected customers are eligible for compensation please contact support via ticket, or email at support@xomcloud.co.uk
Dec 7, 02:54 GMT
Monitoring - All routes are back up and we are now monitoring to ensure network stability
Dec 7, 00:57 GMT
Update - Various routes have now been restored customers is various locations (notably United Kingdom and France) will notice a significant performance increase back to that of standard level.
Dec 6, 23:21 GMT
Update - Our upstream is continuing to restore routes, however performance degradation is still present - we'll keep you updated
Dec 6, 22:48 GMT
Identified - The issue has been identified, and is being worked upon by our upstream - we have an ETA of 45 minutes to which we expect all services to be resumed to full performance.

I can also confirm our website, and other core services are accessible however we again apologize for the less than admirable performance which is being caused by the current ongoing issue. We'll keep you posted.
Dec 6, 21:25 GMT
Update - We have deployed a temporary fix to restore critical services to a functional state
Dec 6, 20:58 GMT
Update - The scope of the affected servers has increased from our initial approximations, due to severely degraded network performance some users may experience packet loss or downtime across other EU based services.

Note, this does not affect our United Kingdom based servers.
Dec 6, 20:43 GMT
Update - We are still working to resolve this and are currently in contact with our upstream provider.
Dec 6, 20:28 GMT
Investigating - We are investigating a major outage in our EU locations which is affecting our our XOM CORE 1 hypervisor (which hosts various customer virtual servers and core services)

We apologize for any inconvenience and will work to keep you updated and resolve this issue promptly.
Dec 6, 20:04 GMT
Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017
Resolved - This incident has been resolved.
Dec 3, 05:32 GMT
Monitoring - The server is back up and working, and services are swiftly starting - we are monitoring it's progress and will keep you updated.
Dec 3, 04:27 GMT
Identified - At 4:09 GMT we noticed degraded performance of our "Shared Cpanel Hosting [ EU 1 ]" server thus we performed emergency tweaks, followed by a reboot.

We'll keep you posted, and apologize for any inconvenience - and as always if you have any questions or concerns please contact us.
Dec 3, 04:10 GMT
Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017

No incidents reported.

Nov 28, 2017

No incidents reported.

Nov 27, 2017

No incidents reported.