All Systems Operational

About This Site

On this site you can find information regarding the status of XOMCLOUD services, including incidents, scheduled maintenances and availability.
If you discover any problems, you should inform the Network Operations Centre immediately by emailing noc@xomcloud.co.uk, phoning +442034322875

XOM CORE 1 Operational
VPS CORE ? Operational
CORE WEB 1 ? Operational
CORE WEB 2 ? Operational
CORE MYSQL 1 ? Operational
CORE MYSQL 2 ? Operational
CORE EMAIL 1 ? Operational
CORE EMAIL 2 ? Operational
CORE PBX 1 ? Operational
Game Servers Operational
Minecraft Server [ NODE 1 ] [ Location: France ] ? Operational
Minecraft Server [ NODE 3 ] [ Location: Canada ] ? Operational
Website Hosting Operational
Shared Cpanel Hosting [ EU 1 ] ? Operational
Shared Cpanel Hosting [ US 1 ] ? Operational
Core Name Servers Operational
NS1 ? Operational
NS2 ? Operational
NS1 External ? Operational
NS2 External ? Operational
NS3 External ? Operational
NS4 External ? Operational
NS5 External ? Operational
DDoS Mitigation Operational
FILTER 1 ? Operational
FILTER 2 ? Operational
[AFS 1] Advanced Filtering System ? Operational
[AFS 2] Advanced Filtering System ? Operational
[EFS 1] Emergency Filtering System ? Operational
Virtual Computer Network Operational
VC-CLOUD-01 ? Operational
VC-CLOUD-02 ? Operational
Instance 1 ? Operational
Instance 2 ? Operational
XOM CORE 2 ? Operational
XOM CORE 3 ? Operational
CORE BACKUP 1 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - This has been moved to 28th June (11:45 PM) to allow time for the delivery of the node replacement. We'll keep you updated.
Jun 18, 21:37 BST
Scheduled - This will resume as scheduled below - we apologize for the false notifications.
Jun 16, 23:52 BST
In progress - Apologies - mistakenly updated.
Jun 16, 23:46 BST
Scheduled - On the 18th of June, at 23:00 (to minimise impact) we will be performing a major upgrade to our 'XOM CORE 1' node which is our primary European hypervisor (virtualisation platform) *hosts all core services currently* - this upgrade will encompass many improvements to the services delivered by the node. This upgrade will enable us to offer even higher reliability, and performance.

Due to the scale of this upgrade, we expect there to be some downtime, as server data will be transferred in full to our off-site backup locations and restored to our new node; we understand that this may come as an inconvenience to some, and thus will reimburse all affected customers with 50% off their relevant plans' cost into account credit - not to mention the free performance increase!

We are constantly looking for ways to improve our services, hence why these upgrades are necessary to continue to meet your high expectations.

If you have any problems with the scheduling of this upgrade, please do not hesitate to contact us, and we'll try to accommodate your needs to the best of our ability.

ETC: We can give no definitive estimated time of completion due to the complexity of this upgrade, however, based on our calculations we estimate a time period of 3-8 hours. We will aim to minimise individual VPS downtime as much as possible.

New Features:
- Advanced Control Panel
- Ease of configuration / installation
- Improved DDoS Mitigation
- Better overall performance
- Higher reliability

In addition with these new upgrades we will be offering a larger selection of VPS servers, including cheaper plans with lower specification. Stay tuned - more amazing things are coming.

Head over to https://updates.xomcloud.co.uk for the latest!
Jun 12, 18:41 BST
System Metrics Month Week Day
CLOUD-CORE-01 Response Time
Fetching
CLOUD-CORE-02 Response Time
Fetching
Past Incidents
Jun 28, 2017

No incidents reported today.

Jun 27, 2017

No incidents reported.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017
Completed - Node; and instances are all up - if you experience any further issues please contact us at noc@xomcloud.co.uk
Jun 24, 00:15 BST
Update - Reboot successful; bringing up instances
Jun 24, 00:10 BST
Update - Patches have been applied - reboot in progress.
Jun 24, 00:08 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 BST
Scheduled - On the 24th of June, at 00:00 (to minimise impact) we will be applying a set of minor patches including the installation of KernalCare to improve security and reliability of the server. In addition we will be adding performance tweaks, to ensure smooth sailing!

Downtime will be extremely minimal; should only be around 1-5 minutes due to a restart which must be carried out in order to apply said patches. As always if you have any concerns or questions do not hesitate to contact us!
Jun 22, 20:04 BST
Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017
Completed - The scheduled maintenance has been completed - we thank you for your support, and patience. Please contact us if you are experiencing any issues; and furthermore please contact support to claim your free account credit (if your server was affected by this upgrade)
Jun 19, 16:21 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 19, 11:36 BST
Update - We are now transferring all VMs back to our secondary hypervisor, following an MD5 integrity check (which all VMs passed). We cannot give an ETC at this time, however hope to have all VMs back online within 12-18 hours.
Thank you for your patience and continued support of XOMCLOUD.
Jun 18, 23:33 BST
Update - This is still currently in progress (we are awaiting update, from upstream) - downtime is currently minimal, as we have utilised our backup infrastructure.
Jun 18, 13:06 BST
Update - We have become aware of hardware issues; we are thus also going to fix this during the upgrade. We'll keep you updated; if you have any queries please contact noc@xomcloud.co.uk
Jun 17, 16:06 BST
Update - Our primary hypervisor is still operational - we are currently have no downtime; however transfers are still in progress.
Jun 17, 11:24 BST
Update - I can confirm this is still in progress - we have no updated ETA however expect to be up and running within the next few hours. Apologies for the delay.
Jun 17, 07:43 BST
Update - Currently we are experiencing a *slowdown* in connection between backup node and the server node due to an upstream issue - we are working with them to resolve this.
Jun 17, 01:01 BST
Update - Just an update; we are currently in the process of transferring and verifying client VPS servers - we are working closely with our upstream, and SolusVM to make this upgrade as smooth as possible with minimal downtime.
Jun 17, 00:19 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:30 BST
Scheduled - On the 16th of June, at 23:30 (to minimise impact) we will be performing a major upgrade to our 'XOM CORE 2' node which is our secondary European hypervisor (virtualisation platform) - this upgrade will encompass many improvements to the services delivered by the node. This upgrade will enable us to offer even higher reliability, and performance.

Due to the scale of this upgrade, we expect there to be some downtime, as server data will be transferred in full to our off-site backup locations and restored to our new node; we understand that this may come as an inconvenience to some, and thus will reimburse all affected customers with 50% off their relevant plans' cost into account credit - not to mention the free performance increase!

We are constantly looking for ways to improve our services, hence why these upgrades are necessary to continue to meet your high expectations.

If you have any problems with the scheduling of this upgrade, please do not hesitate to contact us, and we'll try to accommodate your needs to the best of our ability.

ETC: We can give no definitive estimated time of completion due to the complexity of this upgrade, however, based on our calculations we estimate a time period of 3-6 hours. We will aim to minimise individual VPS downtime as much as possible.

New Features:
- Advanced Control Panel
- Ease of configuration / installation
- Improved DDoS Mitigation
- Better overall performance
- Higher reliability

In addition with these new upgrades we will be offering a larger selection of VPS servers, including cheaper plans with lower specification. Stay tuned - more amazing things are coming.
Head over to https://updates.xomcloud.co.uk for the latest!
Jun 12, 18:15 BST
Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.